Overview
📦 Returns & Refund Policy – Nature’s Craft
At Nature’s Craft, we are committed to delivering high-quality, natural products. Please read our returns and refunds policy carefully.
🔄 Returns Eligibility
We accept returns only under the following conditions:
The item received is damaged, defective, or tampered
The item is missing from the order
👉 The issue must be reported within 48 hours of delivery with proper proof (photos/videos).
📦 Returns & Refund Policy
At Nature’s Craft, we are committed to delivering high‑quality, natural products. Please read this policy carefully before making a purchase.
🔄 Returns Eligibility
We accept returns only under the following conditions:
- The item received is damaged, defective, or tampered.
- The item is missing from the order.
👉 The issue must be reported within 48 hours of delivery with proper proof (photos / videos).
❌ Non‑Returnable Conditions
We do not accept returns or refunds in the following cases:
- The product received matches the description, images, and specifications on the website.
- Change of mind or personal preference.
- Incorrect order placed by the customer.
- Minor variations in natural products (color, texture, or taste), as they are organic and chemical‑free.
💰 Refund Policy
- Refunds are processed only after verification of the issue.
- Once approved, the refund will be initiated within 5–7 business days.
- The amount will be credited to the original payment method.
🔄 Replacement Policy
If the product is found damaged or missing, we may offer:
- Replacement, or
- Refund, based on availability and situation.
📸 Proof Requirement
To process your request, you must provide:
- Unboxing video (recommended)
- Clear images of the damaged item / packaging
- Order details
🚚 Return Shipping
In case of valid returns (damaged / missing items), we will:
- Arrange pickup OR
- Reimburse reasonable shipping charges
For any issues, contact us at:
- ✉️ support@naturescraft.in
💡 Pro Tip: This policy protects you from fake refund claims and misuse, while building trust and professionalism with your customers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products